Shipping & returns

Shipping & returns

Shipment

Goosecraft articles can be delivered at any address of your choice. This can be your home address or another address. We don’t charge shipping costs for orders in The Netherlands and Belgium. For all other European countries we do charge shipping costs.

Please note: we do not ship to Switzerland or countries outside the EU at this moment.

    We strive for the following delivery times:
  • The Netherlands: delivery within 1-3 working days by DPD.
  • Belgium: delivery within 1-3 working days by DPD.
  • Other European countries: delivery within 2-7 workdays with DPD.

DPD

Goosecraft shipments for Belgium and The Netherlands are handled by DPD. For more information about the package services of DPD you can visit the DPD website. If you have not received your shipment within the expected delivery time, please send an email to [email protected] We will inform you about the order status as quickly as possible.

Cancellations

Ordered items which aren’t shipped yet can be cancelled. Please email us if you want to cancel your order, or give us a call at +31 (0)20 240 28 40. After you have received our confirmation, the order is cancelled.

Returns

Are you not completely satisfied with your purchase or did you order the wrong item? No problem! You have the right to return the item within 14 days after delivery. After we collected the item(s), we will refund your money and refund the amount via the payment method that was used when placing the order.

The 14 day period starts on the day you receive the item.

Please note that the return costs are for the customer. If you return multiple items, we advise you to do so in one return.

In case you wish to return an item, it is important to handle the item and packaging with care. If the plastic wrapping is damaged in such a way it cannot be used again for the return shipment, we would want you to use a good and sturdy alternative packing material. You are kindly requested to unwrap and use the item only to determine whether you would like to keep the item. Items that are damaged or used are not eligible for return.

If this is the case, or if we have grounded reasons that the order has already been used, the return will not be accepted and the package will be returned to you.

Return procedure

When you want to return an item, please follow the following steps:
1. Put the items in a package. Feel free to use the original packaging
2. Paste the address label on the package.
3. Send us the return shipment. Please note: the shipment costs are costs for the customer.
5. When we have received the order, we will refund the money and inform you by email.

We would like to remind you that you can use the return form attached to the order for a fast return. We appreciate it if the entire package is returned.

Upon receipt of your package or upon receipt of confirmation that the package is on our way, the amount will be refunded in the same way as the payment is made, unless otherwise agreed. You will be informed by email. For more information, see right of withdrawal.

Exchange procedure

Goosecraft items can be exchanged within 14 days after delivery. This is free of charge, we shall refund the shipment cost up to 15 euro. When you want to exchange your order we ask you to contact our customer service and inform us which articles you wish to return and receive. You can contact the customer service by email – [email protected] or by phone +31 (0)20 240 28 40. We will reserve the article you wish to receive.

Please follow the next steps when you want to exchange:
1. Contact the Goosecraft customer service and inform us which articles you wish to return and receive.
2. You will receive a confirmation email with the exchange instructions.
3. Send us the package.
4. When we have received the package we will send the new items. We will inform you about this.